Who we are
Inferno Sewer & Drain ("Inferno," "we," "us") is a plumbing contractor serving Snohomish and King counties, Washington. This policy explains what information we collect through infernohomeservices.com and when you call, text, or email us, and what we do with it.
Information we collect
Information you give us:
- Your name, phone number, email address, and city
- The service address when we schedule a job
- Details you share about your plumbing problem, including photos
- Payment information needed to complete a job
Information collected automatically when you visit the site, such as your browser type, the pages you view, and approximate location based on IP address. If we add analytics or advertising tools, they may use cookies to collect this information.
How we use your information
- To respond to your request and schedule service
- To provide quotes, perform work, and send invoices
- To send appointment and service updates by phone, text, or email
- To honor our guarantees and keep service records
- To improve our website and services
- To comply with the law
Text messages
If you give us your mobile number and agree to receive texts, we will text you about your service request and appointment. Message frequency varies. Message and data rates may apply. Reply STOP at any time to opt out, or HELP for help. We do not sell or share mobile phone numbers or text message consent with third parties or affiliates for their marketing purposes.
How we share information
We do not sell your personal information. We share it only with:
- Service providers that help us run the business, such as scheduling, payment processing, website hosting, and email or text delivery, and only as needed to do that work
- Government agencies or others when the law requires it, or to protect our rights and safety
- A successor business if Inferno is sold or merged
Keeping your information
We keep customer and job records for as long as needed to provide service, honor guarantees, and meet tax, licensing, and legal requirements. We use reasonable safeguards to protect your information, though no method of storage or transmission is completely secure.
Your choices
You can ask us to tell you what information we hold about you, correct it, or delete it, subject to records we are required to keep. You can opt out of texts by replying STOP and out of marketing email by using the unsubscribe link or contacting us.
Children
This website is not directed to children under 13, and we do not knowingly collect information from them.
Changes to this policy
We may update this policy. The effective date at the top shows when it was last changed.
Contact us
Email info@infernohomeservices.com or call or text 360-939-7888.